Frequently Asked Questions

Use the configurator — choose your building, size and upgrades and the price updates live. No form to fill in, no sales call. Takes around five minutes.

The price in the configurator is the final price for a standard site — VAT, delivery and installation included. Non-standard site extras (restricted access, long electrical runs, etc.) are quoted separately from your site photos before manufacture begins. There are no hidden charges on standard sites.

A standard site has a prepared, level base of the correct size, normal vehicle and pedestrian access, and an electrical connection within approximately 15 metres of the building if you are adding electrical upgrades. Restricted access, unusual ground conditions or a long electrical run are non-standard and quoted from your photos.

Deposits are: £1,000 on orders under £20,000 · £2,000 on orders £20,000–£40,000 · £3,000 on orders over £40,000. The deposit locks your price. Nothing goes into production until you give written consent. If you cancel before you pay your balance, you receive a full refund. Does not affect your statutory rights.

Changes are possible before manufacture begins. Contact us as soon as possible — once written consent for manufacture is given, changes may not be possible or may carry an additional cost.

After paying your deposit you can cancel for any reason and receive a full refund at any time before you pay your balance. Your balance is due within 7 days of your deposit, and manufacture does not begin until you pay it — paying your balance is your written go-ahead to build. Once your balance is paid, the deposit is non-refundable. This does not affect your statutory rights under UK consumer law.

No. The building price covers VAT, delivery and professional installation, including anchoring to your base. The base itself — ground screws or a concrete slab — is arranged separately and priced individually after reviewing your site photos. See the Foundation & Groundwork page for typical cost ranges.

No. Many customers arrange their own local contractor. You just need a level, correctly-sized base ready before our installation date. We provide exact dimensions once your order is confirmed. You can also ask us to manage groundwork as an add-on.

Ground screws are our preferred method — installed in a day, no concrete, work on slopes, fully reversible. Concrete is the better choice on very soft or waterlogged ground and is required if you plan to add a Showroom Finish resin floor. We advise after reviewing your site photos.

Yes — if you already have a level slab of the right size we can build straight onto it. Confirm the dimensions with us before pouring to make sure nothing needs to be redone.

The base itself (ground screws or a shallow slab flush with the ground) does not normally require separate planning permission in England and Wales. The building may require a permitted development check or full application depending on size and siting — the configurator provides guidance per specification. If you are unsure, consult your local planning authority.

Most garden rooms fall within Permitted Development rights for detached houses in England and Wales — they must be single-storey, no more than 2.5 m to the eaves, and not forward of the principal elevation. Rules vary with property type, heritage designations and prior PD use. The configurator provides planning guidance per model before you commit. If you are unsure, check with your local planning authority.

VeltHaven Garden Rooms are sold and warranted as insulated outbuildings for home office, studio, gym and leisure use. Using a garden room as permanent sleeping accommodation or a self-contained annexe typically requires planning permission and potentially building regulations approval — this is not a use case we build or design for. If you have a specific planning query, consult your local authority.

Climate Comfort is a premium 5 kW Daikin Perfera WiFi heat pump — heats and cools, with app control. It requires a dedicated power circuit (included in Move-In Ready Electrical) and is commissioned by an F-Gas-certified engineer on installation day. Flat £4,495, all Garden Room sizes.

Garden Rooms carry the VeltHaven 10-Year Structural Warranty: 2 years full cover (materials, workmanship, fit and finish) plus structural cover on the frame, panels and roof to year 10. Does not affect your statutory rights.

Different products, different industry standards. 10-year structural cover is the norm across the UK market for garages and garden rooms, and we match it. For saunas, 2 years is the standard across the UK and European market — and the components that work hardest, like the heater, carry their own manufacturer warranties on top.

Typical exclusions include fair wear and tear, natural weathering, damage from misuse or unauthorised modification, consumables, and customer-arranged groundwork. Your full warranty terms — including all exclusions — are provided in writing with your order pack. Appliances are covered by their manufacturers, not this warranty.

Contact us by email or phone with your order reference and a description of the issue. We aim to respond within two working days and will arrange inspection and repair or replacement at no cost for covered defects.

Yes — notify us in writing with the new owner details and we will issue updated warranty documentation for the remainder of the cover period.

Warranties are self-backed by VeltHaven Ltd (Companies House 17261887), supported by a per-unit reserve priced into every building. Does not affect your statutory rights under the Consumer Rights Act 2015.