Cookie Policy
This policy explains how VeltHaven uses cookies and similar technologies on our website, what they do, and how you stay in control of them. It sits alongside our Privacy Policy, which explains how we handle personal data more generally.
Under the Privacy and Electronic Communications Regulations (PECR) and the UK GDPR, we only place cookies that are not strictly necessary on your device after you have given your consent. Strictly necessary cookies are exempt because the site cannot work without them.
1. What are cookies?
Cookies are small text files placed on your device when you visit a website. They let the site remember your actions and preferences, help it function, and allow us to understand how it is used. We also use similar technologies such as pixels, tags and local storage — we refer to all of these as "cookies" in this policy.
Cookies may be:
- First-party — set by VeltHaven, or third-party — set by another organisation (such as Google or Meta).
- Session — deleted when you close your browser, or persistent — kept for a set period.
2. Your consent and how to control cookies
When you first visit our website, you will see a cookie banner. You can:
- Accept all cookies,
- Reject all non-essential cookies (this is as easy as accepting), or
- Choose which categories you allow.
Non-essential cookies (functional, analytics and marketing) are not set until you opt in. You can change or withdraw your choices at any time using the "Cookie settings" link in our website footer, or by clearing cookies in your browser.
Changing your browser settings is another way to control cookies — see section 6.
3. The categories of cookies we use
| Category | What it does | Consent needed? |
|---|---|---|
| Strictly necessary | Core functions: page navigation, security, load balancing, remembering your cookie choices, and processing your enquiry or order. | No — always on |
| Functional | Remembers your preferences, such as your chosen language and your saved configurator selections, to improve your experience. | Yes |
| Analytics | Helps us understand how visitors find and use the site so we can improve it. Data is aggregated and not used to identify you personally. | Yes |
| Marketing | Used by us and our advertising partners to measure our adverts and show you content relevant to you across other websites. | Yes |
4. The specific cookies we use
The exact cookies present can change as we update the site. The lists below cover our main cookies; the live, current list is always available through the "Cookie settings" panel.
Planned inventory (the live panel above shows the current cookies):
4.1 Strictly necessary
| Cookie | Provider | Purpose | Typical duration |
|---|---|---|---|
| Session cookie | VeltHaven (first-party) | Keeps your session active as you move through the site | Session |
| Cookie-consent state | VeltHaven (first-party) | Remembers your cookie preferences | 6–12 months |
| Security / anti-fraud | VeltHaven / hosting & security provider | Protects forms and the site against abuse | Session – 12 months |
4.2 Functional
| Cookie | Provider | Purpose | Typical duration |
|---|---|---|---|
| Language preference | TranslatePress (first-party) | Remembers your chosen language | Up to 12 months |
| Saved configurator choices | VeltHaven (first-party) | Remembers the options you selected in the configurator | Session – 30 days |
4.3 Analytics
| Cookie | Provider | Purpose | Typical duration |
|---|---|---|---|
_ga, _ga_* |
Google Analytics (GA4) | Distinguishes visitors and measures site usage | Up to 24 months |
_clck, _clsk |
Microsoft Clarity | Understands how visitors use pages (heatmaps, session insights) | Up to 12 months |
4.4 Marketing
| Cookie | Provider | Purpose | Typical duration |
|---|---|---|---|
_gcl_* / conversion tags |
Google Ads | Measures advert performance and conversions | Up to 12 months |
_fbp / Meta Pixel |
Meta (Facebook/Instagram) | Measures adverts and enables relevant advertising | Up to 12 months |
| CRM / chat & tracking cookies | GoHighLevel | Supports live chat and links enquiries to your activity | Session – 12 months |
5. Cookie settings
You can review and change your consent at any time:
- Click "Cookie settings" in the footer of any page to reopen the preference panel.
- Withdrawing consent stops the relevant cookies from being set going forward. Cookies already stored can be removed via your browser (section 6).
6. Managing cookies in your browser
Most browsers let you view, block and delete cookies through their settings. Helpful guides:
- Google Chrome: Settings → Privacy and security → Cookies
- Safari: Settings → Privacy
- Microsoft Edge: Settings → Cookies and site permissions
- Firefox: Settings → Privacy & Security
Please note: blocking strictly necessary cookies may stop parts of the website from working properly.
You can also opt out of some analytics and advertising directly, for example via Google's ad settings and the Your Online Choices tool (youronlinechoices.com).
7. Changes to this policy
We may update this Cookie Policy as our website and the law evolve. When we do, we will update the "Last updated" date above. Significant changes affecting non-essential cookies will be reflected in the consent banner.
8. Contact us
For any questions about this Cookie Policy or how we use cookies:
Email: legal@velthaven.com VeltHaven Ltd, Office 19313, 182–184 High Street North, East Ham, London, E6 2JA Companies House: 17261887
See also our Privacy Policy for how we handle your personal data.
This policy does not affect your statutory rights under the Consumer Rights Act 2015 or other applicable UK law.