Your protection
Cover that matches what you buy. In writing.
Garages and Garden Rooms carry the VeltHaven 10-Year Structural Warranty — the standard the UK's leading garage and garden room companies work to. Garden Spas carry a 2-year full warranty, with the heater covered by its manufacturer. Every warranty is provided in writing with your order, and sits alongside — never instead of — your statutory rights.
Garages & Garden Rooms
10-Year Structural Warranty
VeltHaven 10-Year Structural Warranty (2 years full warranty + structural cover to year 10).
- Years 1–2: full warranty — defects in materials, workmanship, fit or finish put right
- Years 3–10: structural cover on frame, panels and roof
- Applies to: Steel Garages · Insulated Garages · Garden Rooms
Does not affect your statutory rights.
Garden Spas
2-Year Full Warranty
VeltHaven 2-Year Full Warranty on the complete spa building as delivered and installed — the same standard offered across the UK sauna market, on a building engineered well past it.
- Full cover on building, benches, glazing and fit-out
- Heater covered separately by its manufacturer (Harvia or HUUM)
- Applies to: NORD · VIDDA · SAGA
Does not affect your statutory rights.
Appliances
Manufacturer warranties
Named appliances carry their manufacturers' own warranties, on top of your VeltHaven cover. We register what can be registered on your behalf.
- Harvia / HUUM sauna heaters — per manufacturer terms
- Daikin Perfera heat pump — 3 years (5 years registered via accredited installer)
- myenergi Zappi EV charger — 7 years
Does not affect your statutory rights.
What it means in practice
Cover you can actually use
In writing, from day one
Your warranty terms arrive with your order pack — what is covered, for how long, and exactly how to make a claim. No grey areas.
One point of contact
Any issue, one email or call — to the founders, not a call centre. We coordinate the fix, including the appliance manufacturers' own warranties where they apply.
On top of your rights
The warranty sits alongside — never instead of — your statutory rights under the Consumer Rights Act 2015. All terms do not affect your rights.
VeltHaven warranties are self-backed by VeltHaven Ltd (Companies House 17261887), supported by a per-unit reserve priced into every building.
Warranty questions
Frequently asked
Why is spa cover 2 years when garages get 10?
Different products, different industry standards. 10-year structural cover is the norm across the UK market for garages and garden rooms, and we match it. For saunas, 2 years is the standard across the UK and European market — and the components that work hardest, like the heater, carry their own manufacturer warranties on top.
What is and is not covered?
Your full warranty terms are provided in writing with your order pack. They cover defects in materials, workmanship, fit and finish within the respective periods. Typical exclusions include fair wear and tear, natural weathering, customer-arranged groundwork, damage from misuse or unauthorised modification, and consumables. For complete terms, refer to your order documentation.
Does the warranty transfer if I sell my house?
The warranty is attached to the building and the property. Contact us with written notification and the new owner details and we will issue updated warranty documentation for the remainder of the cover period.
How do I make a claim?
Contact us by email or phone with your order reference and a description of the issue. We aim to respond within two business days and will arrange inspection and repair or replacement at no cost to you if the defect is covered. For appliance issues (heater, heat pump, EV charger), we can also direct you to the relevant manufacturer support channel.
What is the Daikin 5-year registration benefit?
Daikin heat pumps carry a 3-year manufacturer warranty as standard. When installed by a Daikin-accredited engineer — as ours are — and registered with Daikin within the required period, this extends to 5 years. We handle registration as part of commissioning.
The detail
The warranty in full
Plain English, in writing with your order. Your warranty period begins on the date your installation is completed.
What the full warranty covers (the first 2 years)
During the full warranty period we will repair or, where necessary, replace any part of your building that proves faulty due to a manufacturing or workmanship defect, at no cost to you. This covers the structure and frame; cladding, roof and weatherproofing; doors, windows and their seals; insulation and internal finishes; and any electrical or lighting work carried out by VeltHaven as part of your build (the components themselves carry their own manufacturer warranties).
Structural cover (years 3 to 10 — garages & garden rooms)
After the first 2 years and to the end of year 10, your garage or garden room is covered against structural defects — faults in the primary structure and frame, and failures of weatherproofing integrity, caused by a manufacturing or workmanship defect. Structural cover in years 3–10 does not extend to cosmetic items, wear and tear, seals, moving parts, finishes or appliances.
Appliances, heaters and electrical components
Branded items — sauna heaters (Harvia / HUUM), a heat pump, an EV charger and other electrical components — are covered by their own manufacturer warranty. We register these where required, pass on the documentation, and help you deal with the manufacturer if a fault arises.
What is not covered
- Normal wear and tear, natural weathering and minor colour change over time
- Damage from misuse, neglect, or not following our care and maintenance guidance
- Damage from modifications, repairs or additions made without our written approval
- Accidental damage, vandalism or impact
- Extreme weather, storm, flood, fire or events beyond the building’s normal design conditions
- Ground movement, subsidence, or problems caused by a base not supplied by VeltHaven or not prepared to our specification
- Use for a purpose the building was not designed for; consumables and routine adjustments; cosmetic marks that do not affect performance
Looking after your building
To keep your warranty valid, give your building reasonable care: keep it clean and keep gutters, drainage and ventilation clear; carry out simple periodic checks; do not make structural alterations or attach heavy or unapproved fixtures without our written agreement; for saunas, follow the heater manufacturer’s operating and ventilation guidance. We provide aftercare guidance in your handover pack.
How to make a claim
Contact us with your order reference (VH-ORDER-####), a description of the issue and clear photographs. We acknowledge your claim and respond with next steps within 2 business days. If the claim is covered, we arrange a repair or replacement at no cost to you; we may inspect the building or ask for further photographs first.
Transferring your warranty
Your warranty is transferable. If you sell your property, the remaining warranty can pass to the new owner, provided you or they notify us in writing within 30 days of the sale, quoting the original order reference and the new owner’s details. The terms, period and exclusions stay the same.
For faults at or shortly after delivery, and your cancellation rights, see our Sales Terms & Conditions.
This warranty is provided by VeltHaven Ltd and does not affect your statutory rights under the Consumer Rights Act 2015 or any other applicable UK law.
Buy it once. Buy it covered.
Fixed price online. Warranty in writing. No surprises.
Warranty terms in your order pack · Does not affect your statutory rights.