The process
How It Works
From choosing your building to moving in — six steps, a fixed online price, and one team managing everything.
See your exact price before you commit. No quote form, no callbacks, no surprises.
Cancel before paying your balance and receive a full refund. No questions asked.
Three photos after ordering replace a site survey. No visit needed before you place your order.
Paying your balance is your written go-ahead to build. Nothing is manufactured without it.
Step by step
Your journey to a finished building
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Design in the configurator
Choose your product line, size and upgrades at your own pace. The price updates live as you go — no quote form, no waiting. Standard-site pricing is fixed at the end of the configurator. Takes around five minutes.
Configurator covers: Steel Garages · Insulated Garages · Garden Rooms · Garden Spas.
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Pay your deposit online
At the final step you lock your price and pay your deposit online. Your deposit stays fully refundable until you pay your balance — change your mind before then and you get a full refund, no questions asked. Nothing is manufactured until your balance is paid.
Deposits: from £1,000 depending on building value. Your balance is due within 7 days, and paying it is your written go-ahead to manufacture. Does not affect your statutory rights.
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Send us three site photos
After your deposit, we ask for three photos of where the building will go. This replaces a site survey — no need for anyone to visit. We use the photos to plan delivery access, confirm your installation date, and flag any non-standard conditions.
Non-standard extras (restricted access, long electrical run, etc.) are quoted from your photos and agreed before manufacture. You can cancel for a full refund if you decide not to proceed.
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We manufacture your building
Once your photos are reviewed, any extras agreed and your balance paid, manufacture begins — paying your balance is your written go-ahead to build. Your building is made to the exact specification you chose in the configurator. Typical lead time is 2–6 weeks depending on specification and order volume.
You prepare your base during this period — ground screws or concrete slab. See the Foundation & Groundwork page for guidance.
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Installation day
With your base ready, our team delivers and installs your building — structure, doors, windows and guttering. A garage typically takes one to two days, weather permitting; a garden room a little longer for the floor build, glazing and finishing; a sauna is craned in and connected in a day.
Electrical upgrades, security and Climate Comfort (Daikin heat pump) are completed on a separate scheduled visit by the relevant certified trade — electrician (Part P), or F-Gas engineer — once the building is up. Your base must be ready before our team arrives; we confirm dates once your site photos have been reviewed.
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Move in and enjoy
Your building is ready to use the day installation completes. We walk you through the doors, windows and any fitted systems before we leave. Your warranty starts from the date of installation.
Garages and Garden Rooms: VeltHaven 10-Year Structural Warranty. Garden Spas: 2-Year Full Warranty. Heaters covered by their manufacturer. Does not affect your statutory rights.
Responsibilities
Who does what
Your building is a coordinated project. Here is exactly who manages each part.
VeltHaven installation team
- Delivery and structural installation
- Doors, windows, guttering
- Anchoring the building to your base
- Project coordination throughout
Certified electrician
- LED Lighting Pack or Move-In Ready Electrical
- Connection + Part P certification
- EV charging installation (OZEV-approved)
- Attends on the same day as installation
F-Gas engineer
- Daikin Climate Comfort installation
- F-Gas refrigerant handling certification
- 5-year Daikin warranty (accredited installer)
Insulated Garages and Garden Rooms with Climate Comfort only.
Groundwork (yours or ours)
- Preparing and levelling the base
- Ground screws or concrete slab
- Excavation and drainage if needed
Manage your own contractor, or ask us to coordinate it. Foundation & Groundwork guide. Delivery & Installation terms.
Straight answers
Common concerns
"I'm not ready to commit — I just want a price."
The configurator gives you a live, fixed price for your exact specification without asking for any personal details. No quote form, no sales call required. You can share or save your design at any point.
"What if the price changes after I order?"
The price you see in the configurator is the price you pay for a standard site. Non-standard extras are quoted separately, in writing, before manufacture begins. You can cancel for a full refund any time before you pay your balance if extras arise that you don't want to proceed with.
"Can something go wrong and leave me out of pocket?"
Nothing is manufactured without your written consent. Your deposit stays fully refundable until you pay your balance, which protects you before production begins. VeltHaven Ltd is a registered UK company (Companies House 17261887) you can look up.
"Do I need planning permission first?"
Many buildings fall within Permitted Development rights in England and Wales. The configurator provides planning guidance for each specification before you commit. Rules vary by size, siting and prior PD use — if you are unsure, consult your local planning authority before ordering.
Timeline
How long does it take?
From configurator to installed building — typically 4 to 8 weeks for most orders.
| Stage | Typical duration |
|---|---|
| Configure, deposit, photos | Day 1–3 |
| Groundwork preparation (your contractor) | 1–3 days (ground screws) / 1–2 weeks (concrete + curing) |
| Manufacturing | 2–6 weeks |
| Delivery and installation | 1–2 days (garden rooms a little longer; saunas 1 day) |
| Electrical, security & climate extras | Separate scheduled visit, after the building is up |
Groundwork and manufacturing run in parallel once your order is confirmed. Timelines may vary during peak periods — your confirmed installation date is set after your site photos are reviewed.
Common questions
Process FAQ
What happens if I'm not happy after installation?
Contact us within the warranty period and we'll arrange a fix or replacement for any defect covered by your warranty. Your statutory rights under the Consumer Rights Act 2015 apply in full regardless of the warranty terms.
Can I change my specification after ordering?
Changes are possible before manufacture begins. Contact us as soon as possible after placing your order — once the written go-ahead for manufacture is given, changes may not be possible or may carry an additional cost.
Do I need to be home on installation day?
Yes — or a responsible adult who can grant access and make decisions if anything unexpected arises. The team will walk you through the completed building before they leave and hand over any documentation.
What if my site turns out to be non-standard?
Non-standard conditions are identified from your site photos and quoted separately, in writing, before manufacture begins. You can accept the extra cost or cancel for a full deposit refund any time before you pay your balance. Nothing is manufactured without your confirmation.
Can I arrange my own electrician or groundwork contractor?
For groundwork — yes, many customers do. Your contractor just needs to prepare a level, correctly-sized base before our installation date. For electrics within the building, the work must be Part P-certified and connected as part of installation — our certified electrician handles this on the day.
How does the refund work?
After paying your deposit, you can cancel for any reason and receive a full refund at any time before you pay your balance. Your balance is due within 7 days of your deposit, and manufacture does not begin until you pay it — paying your balance is your written go-ahead to build. Once your balance is paid and manufacture begins, the deposit becomes non-refundable. This does not affect your statutory rights under UK consumer law.
Start your build
Design your building today
Fixed price online in about five minutes. No site visit, no sales call — just your exact specification and a live price.
Fixed price online · refundable deposit · no site visit needed.